FloeSuite End-User License Agreement

Effective Date: June 8, 2026 · Last Updated: June 8, 2026

This End-User License Agreement ("Agreement") is a legal agreement between you ("User", "you") and Evelyn Protective Films & Coatings, the publisher of FloeSuite ("FloeSuite", "we", "us", or "our"), governing your use of the FloeSuite plugin and any related software, tools, features, integrations, documentation, or services (collectively, the "Software").

By installing, accessing, or using the Software, you agree to be bound by this Agreement. If you do not agree to these terms, do not install, access, or use the Software.

1. License Grant

Subject to the terms of this Agreement, FloeSuite grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software for internal business purposes. This license does not grant you ownership of the Software or any associated intellectual property.

2. Permitted Use

You may install and use the Software on WordPress instances under your control to manage bookings, customer records, vehicle information, proposals, workflow stages, payment tracking, invoicing support, and related business operations within your organization.

3. Restrictions

You agree not to:

Resell, sublicense, distribute, lease, rent, share, or transfer the Software to any third party without written permission
Modify, adapt, translate, or create derivative works of the Software except as expressly permitted by FloeSuite
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software except as required by applicable law
Remove, alter, or obscure any copyright, trademark, branding, or proprietary notices on the Software
Use the Software in any manner that violates applicable law or infringes the rights of others
Use the Software to store, transmit, or process unlawful, harmful, fraudulent, or unauthorized content

4. Customer and Business Data

All customer records, booking information, vehicle information, invoices, notes, payment records, workflow history, and related business data entered into the Software remain the property of the User or the business responsible for that data.

FloeSuite does not claim ownership of User data and acquires no rights to customer records, invoices, vehicle information, booking data, payment records, or related business information entered into the Software.

You are responsible for the accuracy, legality, security, and appropriate handling of any data entered into the Software, including personal information, customer records, payment-related details, invoice information, and business records.

5. Operational Records

The Software may maintain operational records, audit logs, workflow history, timestamps, status changes, customer activity, administrative activity, synchronization activity, and payment-related history to support business operations, reporting, troubleshooting, accountability, and system integrity.

6. Third-Party Services

The Software may integrate with third-party services including accounting, payment processing, communication, hosting, email delivery, scheduling, and business management platforms. These may include services such as Intuit QuickBooks Online, Stripe, or other providers.

Your use of any third-party service is governed by that provider's own terms, privacy policy, security practices, and account requirements. FloeSuite is not responsible for the availability, content, accuracy, security, or practices of any third-party service.

7. WordPress, Hosting, and Environment Responsibility

The Software is designed to operate within a WordPress environment. You are responsible for maintaining your own WordPress installation, hosting environment, SSL certificates, backups, plugin compatibility, user permissions, passwords, and security practices.

FloeSuite is not responsible for issues caused by hosting failures, WordPress misconfiguration, outdated plugins, unauthorized access, server errors, malware, third-party plugin conflicts, or failures outside the Software itself.

8. Backups

Users are responsible for maintaining appropriate backups of their WordPress installation, database, uploaded files, customer records, invoice records, payment records, and business records. FloeSuite is not responsible for data loss resulting from hosting failures, user error, third-party conflicts, malware, misconfiguration, failed updates, unauthorized access, or other events outside the Software.

9. Security

FloeSuite may implement reasonable measures intended to support the safe and reliable operation of the Software. However, no software, website, hosting environment, WordPress installation, plugin, or third-party integration can be guaranteed to be completely secure, uninterrupted, or error-free.

You are responsible for using strong passwords, managing user access, keeping WordPress and related software updated, maintaining backups, and following appropriate security practices for your business.

10. Compliance Responsibility

The Software is a business tool. Users remain responsible for complying with applicable privacy, consumer protection, tax, accounting, payment processing, record-keeping, employment, industry-specific, and other regulations that apply to their business operations.

FloeSuite does not guarantee that use of the Software will satisfy any legal, regulatory, tax, accounting, privacy, or industry compliance requirement.

11. Updates, Changes, and Support

FloeSuite may provide updates, enhancements, bug fixes, new features, or support services at its discretion. Nothing in this Agreement obligates FloeSuite to provide maintenance, updates, support, compatibility fixes, or future functionality unless otherwise agreed in writing.

Features may be modified, suspended, removed, or replaced as the Software evolves.

12. Beta, Preview, or Experimental Features

Certain features may be released as beta, preview, experimental, or in-development features and may be modified, limited, suspended, or discontinued at any time.

13. Open-Source and Third-Party Components

The Software may include, rely on, or interact with third-party or open-source software, including WordPress and related technologies. Such components remain subject to their respective licenses and terms.

14. Intellectual Property

The Software, including its source code, structure, workflow logic, interface design, documentation, branding, trademarks, and related content, is owned by FloeSuite or its licensors and is protected by intellectual property laws. All rights not expressly granted in this Agreement are reserved.

15. Disclaimers

The Software is provided "as is" and "as available" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, compatibility, or uninterrupted operation. We do not warrant that the Software will be error-free, secure, compatible with all systems, compliant with all laws, or suitable for every business need.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall FloeSuite, Evelyn Protective Films & Coatings, or their owners, employees, contractors, affiliates, or representatives be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunities, customer records, payment records, invoice records, business records, or business interruption, arising out of or in connection with your use of or inability to use the Software.

To the maximum extent permitted by applicable law, our total cumulative liability for all claims arising out of or relating to the Software shall not exceed the amount paid by you for the Software in the twelve months preceding the claim, or one hundred Canadian dollars if no fee has been paid.

17. Indemnification

You agree to indemnify and hold harmless FloeSuite, Evelyn Protective Films & Coatings, and their owners, employees, contractors, affiliates, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising out of your use of the Software, your violation of this Agreement, your handling of customer or business data, your violation of applicable law, your failure to maintain appropriate backups or security practices, or your violation of any rights of a third party.

18. Termination

This Agreement remains in effect until terminated. FloeSuite may terminate or suspend your license if you violate this Agreement or use the Software in a manner that may cause harm, legal exposure, operational risk, or security risk.

Upon termination, you must cease using the Software and delete or disable all copies in your possession or control. Sections relating to intellectual property, customer and business data, operational records, backups, security, compliance responsibility, disclaimers, limitation of liability, indemnification, and governing law shall survive termination.

19. Changes to this Agreement

We may update this Agreement from time to time. The updated version will be posted at this URL with a revised effective date or last updated date. Your continued use of the Software after changes are posted constitutes acceptance of the revised Agreement.

20. Governing Law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

21. Severability

If any provision of this Agreement is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

This Agreement constitutes the entire agreement between you and FloeSuite regarding the Software and supersedes any prior or contemporaneous understandings, communications, or agreements relating to the Software.

23. Contact

For questions about this Agreement, contact us at: info@evelynprotectivefilms.ca